REFUND AND RETURNS POLICY

Welcome to Impractical INC, your trusted luggage expert. We offer a wide range of luggage solutions at impracticaltrunk.com, including suitcases, vanity trolleys, storage boxes and travel bags. We are committed to providing high-quality products and satisfactory customer service. Here is our refund and return policy:

Return conditions

Quality issues: If the product you received has any quality issues (such as damage, cracks or manufacturing defects), you can apply for a return within 30 days after receiving the goods.

Wrong product: If the product you received is not what you ordered, please contact us within 7 days of receiving the goods and we will arrange for the correct product or a full refund.

Satisfaction guarantee: If you are not completely satisfied with your purchase, you can return the product within 15 days of receiving it, provided that the product is unused and well packaged.

Refund process

Please contact our customer service team by email (dimitrihopkins@impracticaltrunk.com) or phone (+1 2312976711) to explain your reason for return and order details.
After customer service confirms, we will provide you with a return address and instructions on how to proceed.
Items must be returned in their original condition, including all tags, accessories and packaging.
Once the returned item is received and inspected to confirm that it is eligible for return, we will process your refund within 5 business days.
Refund Method

The refund will be returned to your original payment account. If the original payment method cannot accept the refund, we will negotiate with you for other refund methods.

Please note that you may need to bear the postage of the returned item unless the return is due to our error (such as damaged goods or sending the wrong item).

We at Impractical INC look forward to providing you with a pleasant shopping experience and ensuring that your rights are protected. Thank you for choosing us and hope that our products can accompany you to enjoy every journey.